I’m in the business of a little bit better
So, what’s it all about, this software business? Making money? Isn’t any business? Figure out how to bleed the customer of as much money as humanly possible, while doing as little as you can get away with. It’s a bit of an art, really.
It doesn’t matter if you’re buying software services for your company, or a carpenter to remodel your house. They strip you naked and hang you out to dry. That’s just the way modern business works, I guess.
Or is it?
At Revio we have a set of core values. One of them is Proud. By the end of the day, we need to be able to stand up straight, and be proud. Proud of who we are. Proud of what we accomplished.
Proud of how we have treated others, and proud of what we have delivered to you.
As much as we would like to be flawless, we are not. There are times when we look at the result of a project, a system update or some other deliverable, and must admit that it falls short. We ask ourselves if we can be proud of that delivery, and the answer is No, we can not.
I hold both myself and the rest of the team to high standards, so when that happens I feel really, really bad. Then our COO looks at me and says:
“Meanwhile in Africa..”
What he means is that sure, our server is down, our customer is furious, and it sucks. But while the customer may very well be furious, he’s not dead. He is not being killed in front of his wife and children in Libya, and luckily – neither are we.
When we’ve reminded ourselves that no matter how bad we screw up, most of the planet is still doing quite a bit worse than we are, it’s time to get back to work. Whatever was wrong must be put right, and whatever the customer is expecting, we must try to achieve.
Our way of conducting business may not be saving lives. However, by being honest, dependable and proud of what we do – we hope we are able to make yours at least a little bit better.