Monthly Archives: February 2014

The middle manager. The useless fat of any bloated organization


The middle manager. The useless fat of any bloated organization. They delegate all their work to other people, and then they wander around aimlessy, doing nothing at all expect worry about what happens if the delegated work doesn’t get done in time.

Being useless fat can be both rewarding and fun, but most of the time it is a difficult job. Even so, it must be done. After all, stuff doesn’t get delegated by itself..

It’s an interesting and not entirely new question. What to do with middle management in a company that is agile, stuffed with self organizing teams that in turn are made up of super-cool and smart people that don’t really care very much for authority figures who try to tell them what to do. Do we really need them around?

In an “agile organization” (whatever that is), stuff still needs delegating. But perhaps you are delegating goals and projects, instead of tasks. Less time is spent reporting against imaginary project plans, more time is spent actually creating value for the customer. Sharing information, explaining goals. Discussing possible solutions. Developing said solutions, showing them to the customer early and often.

As an agile or lean manager, I’m not really the boss of someone else. I am simply responsible for other parts of the value delivering process. I am also responsible for optimizing the process itself. I also try to inspire everyone else to optimize their part of the process, whenever that is possible without hurting the process as a whole.

My job is to protect tech people from nosy sales people, help sales people understand difficult tech people, explain to owners how a little money now isn’t always better than a lot of money later, and that more quality actually equals less cost in the long run. If all of the above goes well, the result is surprisingly often that we deliver valuable and useful software to customers who don’t always know what they need, but always know where it hurts.

Basically it is understanding, sharing and aligning goals and mindsets. And that is a really fancy way of saying that you need to talk a lot. I don’t really like talking to people very much, so I guess that explains why I spend half the time worrying instead.

It may not be very effective, but at least worried people look busy. And looking busy is important when you are useless fat.